Privacy Policy

Deluca's Italian Deli will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Deluca's Italian Deli will not retain your credit or debit card information on https://delucasdeli.com or any other online service. Only the approved service providers under the General Information section will retain access to your credit or debit card details. Deluca's Italian Deli will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Site, or we are legally obligated to retain this data for longer time periods.

Your information, including Personal Data, may be transferred to (and maintained on) computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. If you are located outside of the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Deluca's Italian Deli will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Deluca's Italian Deli does not sell, rent or lease its customer lists or its users’ Personal Data to third parties.

Deluca's Italian Deli may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Deluca's Italian Deli, and they are required to maintain the confidentiality of your information.

The next few tabs contain a list of places where Deluca's Italian Deli keeps your personal information and the way your data is transferred between them.

Google Analytics: Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Site. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Site available to Google Analytics by installing the Google Analytics opt-out browser add- on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

We may use third-party Service Providers to show advertisements to you to help support and maintain our Site.

Google AdSense and DoubleClick Cookie: Google, as a third party vendor, uses cookies to serve ads on our Site. Google’s use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Site or other websites on the Internet.

You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings web page: https://www.google.com/ads/preferences/

Facebook: Facebook re-marketing service is provided by Facebook Inc. You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950

To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217. Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance.

You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA: https://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada: https://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe: https://www.youronlinechoices.eu/, or opt-out using your mobile device settings. For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation

Google Web Fonts: For uniform representation of fonts, this website uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.

For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our Site. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

If your browser does not support web fonts, a standard font is used by your computer. Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy at https://www.google.com/policies/privacy/.

Under certain circumstances, Deluca's Italian Deli may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency). Deluca's Italian Deli may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary:

• To conform to the edicts of the law or comply with legal process served on Deluca's Italian Deli or the site.
• To protect and defend the rights or property of Deluca's Italian Deli.
• To act under exigent circumstances to protect the personal safety of users of Deluca's Italian Deli, or the public.
• To protect against legal liability.

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. As a result, you acknowledge that:

• There are security and privacy limitations inherent to the Internet which are beyond our control.
• Security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

Deluca's Italian Deli makes every reasonable effort to secure your Personal Data from unauthorized access, use, or disclosure. Deluca's Italian Deli uses the following methods for this purpose:

SSL Protocol: When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We may provide paid products and/or services within the Site. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

Clover: Their Privacy Policy can be viewed at https://www.clover.com/privacy-policy

This procedure outlines the processes to be followed in the event that https://delucasdeli.com experiences a data breach or suspects that a data breach has occurred. A data breach involves the loss of, unauthorized access to, or unauthorized disclosure of, personal information.

Alert: When a privacy data breach is known to have occurred, or is suspected, a site admin of https://delucasdeli.com who becomes aware of this must alert the DPO (Data Protection Officer) or Privacy Officer within 24 hours. The information included in this alert consists of:

• Time and date of breach.
  Description of breach and type of Personal Data involved.
• Cause of the breach, if known, as well as how it was discovered.
• Which systems are affected?
• Whether actions have been taken to correct or remedy the breach, or suspected breach.

Determining the Potential Impact: Once the Privacy Officer or Deluca's Italian Deli is notified, the officer must determine whether or not a breach has actually occurred and make an assessment on the severity of the breach, or potential breach. Details of the report are as follows:

• Is Personal Data involved?
• Is the Personal Data of a sensitive nature?
• Has there been unauthorized access to personal information, unauthorized disclosure of personal information, or loss of personal information?
• Determining the severity of the breach through type and extent of Personal Data involved.
• Determining whether multiple individuals have been affected, whether the information is protected by any security measures (password protection, SSL encryption, etc.).
• Determining the person or groups who now have access and whether they pose a real risk of serious harm (physical, emotional, economic, or financial harm to reputation) to the affected individuals.
• Determining if there are Federal or State laws that may have been implicated by the breach, or suspected breach.

Data Breach Response Team

The DPO or Privacy Officer must issue internal notifications to the site admins and Deluca's Italian Deli officers to make aware of the breach, or potential breach, and the plan for managing and correcting the issue. The Data Breach Response Team will consist of:

• DPO or Privacy Officer
• Human Resources Manager (or CEO if no Human Resources Manager is appointed)
• Marketing Director
• Information Technology Manager or Webmaster

The DPO or Privacy Officer must submit a report to all Data Breach Response Team members consisting of initial Alert, Determined Impact, and Resolution Plan. The following steps will be taken:

• Contain the breach (if it has not already been contained) through retrieving the lost Personal Data, completely blocking unauthorized access, securing physical areas (server locations), and/or shutting down the affected systems.
• Collecting and documenting all available evidence of the breach.
• Reporting the breach to the governing agency: the FTC in the United States.
• Remove any improperly posted information from the web: If the data breach involved Personal Data which became posted on https://delucasdeli.com the Response Team must remove it and search other websites to make sure they do not have a saved copy of the Personal Data.
• In the case the Personal Data is posted on other websites, the DPO or Privacy Officer will contact those sites and ask them to remove it.
• All service providers of https://delucasdeli.com will be investigated and/or contacted to determine if they were the source of the breach. The Response Team will verify that the service providers have taken every step to remedy the vulnerability and ensure another breach does not occur.

Notifications and Contact Information

The Marketing Director must issue the following public and private notifications:

• Through the use of a site-wide banner on https://delucasdeli.com, notify any resident of California whose unencrypted Personal Data was, or is reasonably believed to have been, acquired by an unauthorized person, according to the California S.B. 1386 bill.
• Notify local law enforcement of the potential risk for identity theft.
• Communicate the details of the breach, what Personal Data may have been affected, what steps Deluca's Italian Deli is taking or has taken to correct the breach, and recommendations to the user regarding changing their password on https://delucasdeli.com (if they have one) and any other suggestions to help prevent further Personal Data Breaches.